Shark UR2500SR AI Ultra Robot Vacuum

I've had this for about 10 months now. Never ending connectivity issues that have progressively gotten worse. It seemed fine for a few months, then would disconnect and the only way to reconnect was to get fully reset and set it back up again. As of late, it will run once or twice and a couple days later, I have to reset it. Just absolute trash, which is unfortunate as our other Shark robot is excellent. I finally found time to call tech support. You have to call because chat or email isn't an option so that's an inconvenience. The gentleman I worked with was extremely pleasant but all he could do was walk me through the same reset procedure I have been doing so that he could note it and recommended I call back next time it disconnects. Certainly not his fault but looking at other reviews, there are clearly consistent issues with this robot so I'll have to jump through some more hoops in the coming days. I will say, when it works, it does a great job. I've had good luck with Shark Ninja products in the general but this one is a dud and will make me think twice before purchasing another bot from them. UPDATE 03/20/24 - After nearly a MONTH of dealing with their tech support, I'm ready to toss this into the garbage. SharkNinja's support, while very nice, are useless. Every call, it's starting from scratch. I've been promised callbacks on 3 occasions and not one callback has occurred. On top of that, they try the same thing: reset and reconnect the bot, then they say they're going to push a firmware update that could take up to 2 days. That time comes and goes, no firmware update and the bot disconnects. They'll tell you they need to try it one more time and then they'll look at other options. This is unacceptable. Terrible product and terrible service.