Instant Pot Single Serve Coffee Maker

This is my first negative review ever.First let me give the pros: This coffee maker is actually fantastic. It beats my Keurig and it's extremely simple to use and clean. I love the design.The negative part: The company's non-existent, borderline tragic customer support.My story: After just couple of weeks using it, the coffee machine started making a loud sound when making coffee. I assumed it needed cleaning, and I followed the instructions to clean it thoroughly. It didn't make a difference. Every time it would turn on, with and without pods the sound would get louder and louder until we had to stop it. Instead of going through Amazon (my mistake) I contacted the company's customer service. The link given by Amazon takes you to a web page where you enter your claim. I provided an explanation, uploaded a video of the problems and pictures. I received an automated email the next day, with a case number. Then... 3 weeks passed with no answer. We couldn't use the coffee machine without waking up the neighbors from the noise, so I called their 800 number. They, apparently, had no record of the original claim I filed online (even after providing the case# and original email). So they opened another new ticket. SAME STORY. I received another automated email with a different case number, and another 2 weeks followed. Almost 1 1/2 into the ordeal, I decided to email their customer service for a 5th time (previous attempts were unanswered) and after writing that I was going to post my experience on social media, sure enough the next day I got an email response from someone in their support group. Nasty email, badly written, accusatory. Pretty much saying that I needed to upload everything AGAIN (for the 3rd time) and that probably I was using the coffee machine without water (laughable excuse). I did that, replied to the email once again with pictures and videos. No answer back whatsoever. By that time, the return window with Amazon was closed, so I couldn't return it. I ended up throwing that paper weight to the garbage and I followed up with one last email to the company expressing my frustration. Finally, after around 2 months of my initial contact I received an email from the same support person, telling me "he was sorry for the long time it took" but because "I had disposed of the coffee maker" they couldn't replace it anymore so they kindly gave me a 20% coupon for their website.Seriously, this is the worst experience I have ever had with any company and it's really too bad, because the coffee machine is actually amazing and when it worked, it was hands down the best product in it's category I've seen.Hope this helps someone out there.