Top positive review
40 people found this helpful
Amazing and worth the money. The best customer service I have ever experienced!
By BW on Reviewed in the United States on May 16, 2022
We bought the Farm 24XL. Setup was fairly easy. We took our time and encountered no real problems. Our kit came with very old , expired seed pods, We used chat to contact customer service. It was a horrible. The rep wanted proof of purchase before replacing my ancient pods. I asked for the customer service phone number. What a difference! The phone rep immediately offered to replace the expired pods. She also gave me great advice on using the Farm. OPERATION There is more to this than you might think. Once set up, the Farm will remind you to add plant food every two weeks. Here's the part that many people ignore: EVERY MONTH DRAIN AND RINSE. Minerals from the plant food will concentrate and reduce yield or kill plants. Every month at feeding time, empty the bowls. This is easy to do. On the screen go to extras and keep looking until you find "Drain." It will walk you through the process. There is a tube included with the Farm. In the center of each bowl, there is a rubber cover. If you open it, you will see a nipple. Connect the hose to it and put the other end in a bucket. Start the pump in drain mode. It will empty the bowl. When empty, fill it with water and pump that water out. Fill it again and add food. It's a lot easier to do than write about. We are very happy with our new Farm 24XL. We are even happier with customer service. With something this expensive and new, it's important to have help available. Aerogarden provides excellent support. They will replace any pods that don't germinate. They will help you become a successful hydroponic farmer. Just remember to avoid the Chat and use the phone.
Top critical review
33 people found this helpful
Solid build/quality, questionable quality control/non fuctional app
By Hyperion on Reviewed in the United States on April 4, 2022
Ok, first of all, let me say that this is a quality built product, solid. But, there are issues. First of all, quality control. I had a hard time getting this together because the holes on the 2 stands were badly misaligned with the holes on the hood. There was no way you could get the screws in because of this. I had to take a drill bit that is made for enlarging holes and enlarge the holes in the stand so that it was possible to get the screws in, otherwise it would be impossible. I took pic, maybe I will post later, but his was clearly a machining problem, the holes are very sloppily drilled, not even round at all and way off center. Now they should have easity caught this, but they didn't, so poor quality control on a lose to $1000 item. Next, the app does not work, at all. You cannot even log into it, let alone do anything with it. By far the majority of recent reviews of the app on Google Play are 'Does not work', and it does not, so that feature is completely useless. I'll wait until I start using it and then update my review. Well, this is not going well. Not only does the app or WiFi not work, the pump does not work on either side, so the unit is practically worthless. I have contacted them and waiting for a reply. *update* Received the replacement pump control unit from Aerogarden. Did not work, I still have an expensive unit in which a key feature, the pump, does not work for either side. *update - 3/18* Aergardnen contacted me and said they are not wending a replacement top. I asked them why they think that might be a solution? Everything works except for the pump. It seems odd. I reminded them that I only have like 10 days to initiate a replace or refund with Amazon. We will see what happens... After going back and forth with Aerogarden since I bought this, it still doses not work. I think that Amazon owes me a replacement unit even though it's past 30 days. *update * - 5/5/2022 After Aerogardend shipped me a new top and 2 new reservoir tanks, I was able to get everything working. Apparently the top was defective and it appears that one of the tanks was also defective. The unit when working seems to be doing very well, I have a LOT of little orange cherry tomatoes on and one of my peppers is full of blooms. I'm going to upgrade my review to a 4. I would give it a 5 if not for all the problems I initially had. The unit itself is 5, customer service was good, but a little slow to reslove the issue. If I could do a 4.5 I would. *Final Update* Well, I would definitely leave this as a 4. There customer service is weird to say the least. After giving up on them being able to fix this unit, the both pumps, I decided to ask Amazon for a refund, but then I got 2 pumps working, one I already had and one replacement they gave me. So I cancelled the return and told Aerogarden that all was well. That was on May 1. I did not hear anything from them at all, and then all of the sudden a box from them shows up at my house on May 7? It was another top. What? So I asked them why they sent it? I emailed them again and tried to talk to them and they did not answer me for like a week. And when they did, it was sort of bizzarre, like they do not want to talk to you and like they think they are some sort of elite mega company who are so far above you, they cannot be bothered with you, lol. Its almost like it's all automated replies. What they told me was 'We don't take unsolicited questions'. What? I think I don't have to buy anything else from you and am now moving this review back to a 1. After this, I will not be dealing with them anymore and will try one of their competitors, iHarvest.
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