Top positive review
1 people found this helpful
Working as intended UPDATED
By AzG on Reviewed in the United States on March 8, 2021
UPDATE #2 2/21/22: Don't buy MSI. I have been fighting for over a month about how my serial number is not able to be located when using the RMA system. Funny thing is it recognized it enough to put it in it in my registered product owned oh my profile. I just want my money back since I had to buy another (not MSI) liquid cooler. UPDATE1/17/22: So a two weeks ago I started hearing this cracking sound when I started it up like plastic hitting a fan randomly and was unable to pinpoint it. So I dusted out my case thinking something was off balance. This past week I noticed my CPU fans RPMs would start reeving randomly with just opening a webpage, no heavy load and the crackling sound was more often. Sure enough HWMonitor shows CPU temps were unstable and running pretty hot. I could also feel the the vibration with the sound in the hoses leading me to the conclusion the pump is broken. Trying to get a hold of MSI for warranty since I've only had it for 11 months. First time using water cooling in a computer. So far it has been awesome at keeping temps low. Very quiet, and pretty easy to install. Would recommend.
Top critical review
53 people found this helpful
Horrible Fans and Customer Service - Failure Within 1 Hour of Use
By Jocelyn & Joshua Zwink on Reviewed in the United States on September 16, 2020
The cooler looks great and wasn't too difficult to install. It worked perfectly for one hour and then the fans stop working. I unplugged the fan wire from the CPU spot on the Mobo and moved it to another fan location to see if that corrected it. The wire was warm to the touch but I didn't think much of it at the time. Even when moving to a different fan header location on the Mobo, the fans still did not work. I think plugged the fans directly into source power from the PSU using the supplied adapter. Once I did this two of the fans began spinning, and the third began to billow white smoke. I disconnected the smoking fan and used the two good fans hooked up to the CPU fan header on the Mobo. I submitted a RMA request to MSI and almost a month later I heard nothing back. I then contacted customer service via the online chat and explain the problem to them. They told me that the RMA email tells me how to return the product for replacement with shipping at my own cost. When I explained that I had yet to receive an email with direction, they terminated the chat. This is the last MSI product that I will ever buy. I ended up buying a three pack of RGB fans to replace these POS fans which come with the cooler. Buying new fans seemed easier than continuing trying to deal with MSI's horrible customer service and RMA process.
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