Back to Amazon.com
customer reviews
32,894
4.2 out of 5 stars

Shark IQ Robot with Self-Empty Base

$299.99
$500 40% off Reference Price
Condition: Factory Reconditioned
Sold out Back to product details

Top positive review
1,779 people found this helpful
Listen, hold your breath....can you hear the thundering silence of me not having to vacuum?
By Richard Hennry on Reviewed in the United States on February 4, 2020
Where to start?With the bad, let us get that right out of the way. The mapping is abysmal, truly, we have run Bruce (if you can name a Shark branded robot vacuum, what other name than Bruce would you choose) 25 times, he is nowhere near mapping our house, compared to my brothers robot from a competitor who rhymes with BOOMBA, which did it in three runs. This Shark does not even play the same sport....this prevents me from doing room specific vacuuming. And that is it. Unless you have a multi story house, where this feature is a must have, set Bruce and he will clean you house. Wonderfully. Next, the not so great, Bruce is so mentally challenged. For a smart device, he is pretty dumb, but you want to know something, Bruce is determined. He will get the job done. He may have to fumble and bumble his way about, but he will get it done, and, if you watch, he does get a little smarter each time, just a little, but it is noticeable. Bruce used to do the house in large, long swaths, now he breaks it into one half of the house, then the other, and just the today, a new feature, he went around the perimeter of the house, cleaning the base boards. Small steps.As for his vacuum, top notch, perhaps too good. Bit of advice, if you get your own Bruce, run the beast on low suction for at least the first 4 or 5 runs....another con, Bruce does not know when he has eaten too much, and like a greedy guppy, he dies...locks up and cries for help... remember, I told you Bruce is not bright, but he is a work horse. When this happens, you cannot tell Bruce to restart, he has to start over, and hopefully one of Bruce's engineers will fix this, since Bruce will never know how much he has consumed, he has not the ability. Perhaps a command to send him to his base to empty himself, or a shorter duration than the 30 or so minutes it defaults to.Oh, and the base, the self empty….I am sure robot vacuums before the base were fine, if tedious, since you had to clean them every time….but the base, oh the base is pure genius. Bruce’s base is perfect, we take up with a button, and open it with a button, and never have to touch the refuse. No bag to buy, just push a button, the bottom opens and all that stuff drops out.If you have not noticed, but this family loves Bruce, we are now looking at getting Bruce a skin, to spruce Bruce up a bit…We have had Bruce for a week now, barely, but already Bruce has made an impact. I absolute honesty I cannot recommend this product enough, it works, it has quirks, but it works, and very well.Bit of adviceTurn on all your lights until your Bruce gets a good map of the area, he is a camera based robot and needs to “see" the ceiling, mostly, for landmarks.Run it on low the first few tries, while Bruce bounces around the first few runs, then move to medium and so on. Remember, Bruce has no sesnor in his bin, he uses a set algorithm that tells him to go back to his base and dump his load. It is terrible. But his vacuum is great, so he gets too full too fast. I can manage it a little for the quality of his cleanup.Because our house is neither toddler nor robot ready, we did not have all our rooms ready, and so we began mapping with the bedrooms and bathrooms doors closed. This turned out to be a blessing in disguise, the mapping is not great, but it does move forward, slowly. Bruce stared being more efficient in our great rooms’ right about the time we added the bedrooms and bathrooms. Our house, 3 bedroom, 2 bath, 2 great rooms and a heart kitchen, Bruce can do it on one charge now, I think because we basically added one room a day after his initial runs.I think you can tell, Bruce has been a wonderful addition to our home, truly, a robot vacuum was a luxury I didn’t think worked. It works and now I know what gift I will give every new home owner I know. There a lot of options out there, some a lot cheaper, and if those meet your needs, get them, some a lot more expensive, and aside from one specific feature Bruce does not have,( multi floor mapping) I cannot imagine they are better.UPDATED 2/19/20Mapping works now, had to delete the map once , run it three times, and bang! house mapped. Room specific vacuuming unlocked! Suggestions to others having issues. Delete the map and ( and I think this part is important) run the vac with every light you can on. The robot "see" and makes its map on your ceiling, the more light, the better it see's.To reiterate, my little robot, Bruce, has literally changed my house...cannot recommend enough.Updated 2/5/21A year later and no regrets. One of, if not, the best purchases I have made for my home. I will state again Bruce is an addition to the house and family, he is almost a pet....a very dumb, but very hard working pet....he is like a toddler...he seems to always want to be where you are... He cleans your floors and carpets...If you are on the fence about buying a robot vacuum...let me put you at ease...buy one, this is no longer a luxury to my home, they are a requirement, utterly worth every penny. As for a Shark...I love mine. Works great, does what it is supposed to do. The only house I wouldn't think this is perfect for is multi floor homes. Short of that... a must have.4/28/23 Still the best purchase we have made for our home cleaning. No change there...but a small observation...recently replaced some furniture and changed the layout of our home. We had to move the dock from a north to south orientation to an east to west...and, I swear, it now navigates even better than before.
Top critical review
34 people found this helpful
Simply Doesn't Work
By Redraiderguy08 on Reviewed in the United States on December 12, 2024
Don't waste your money. I've had a robot vacuum for about 12 years at this point. Samsung, Multiple Neato, and now this Shark. This shark has the worst interface of them all. The robot is supposed to have a "charge and resume" feature, but 3 months now of turning features on/off, completely resetting the robot, relearning the house, deleting the app, and setting it up as a new robot. But the robot vacuums for 5-15 min, the goes back to its base and pats itself on the back with a "mission complete" report literally showing is only did 5% of the house. It's just garbage. Just Google Shark Robot not completing runs and see dozens of Reddit posts of everyone having this issue and others. Even if it is actually VACUUMED, which it doesn't when it does it is the worst of all robot vacuums I have owned.Customer Service from Shark 2/10:Update 1: Reached out to Shark to try and fit it and warranty the item if needed. At no point did a ask for a replacement, only did what was instructed to try and get it fixed. After I called, it took 30min walking through the most basic steps possible with a Level 1 rep. Then.... 45 min on hold waiting for a level 2 tech (not something I asked for). This rep made me completely reproduce everything that I had gone through with the level 1 tech. At no point was there any actual diagnostics done by me or by the rep remotely. It felt like they were intentionally making the repair/warranty process painful just so people give up. The level 2 conversation was another 45 min. So nearly 2 hours after first speaking to someone, they agree it is not working correctly. You would think this would trigger the warranty claim, but no. A level 3 rep would need to call me..... later in the week? Really, after 2 hours of video conference of you literally seeing the machine do all the errors, stops, and failures. Sharks need even more people to see it? They already record the calls, why cant someone just review it?Update2: Level 3 called me at 10:30am on a Thursday. Shocker, I was working and could not answer.Update 3: I call back with my ticket number and speak to a level 1 rep again. He wants me to describe the problem, I let him know I already have a ticket. I tell him the ticket number, he pulls it up and then wants to diagnose. I politely refuse and let him know I was calling the Level 3 tech back, and that is who I would like to speak with. The level 1 rep then speaks to someone, and comes back saying they are going to warrant the item and ship a portion of a new robot (yes portion, not a replacement robot). BUT.... I would have to pay a shipping/service fee. Which is a slap in the face. This unit has likely never worked correctly and has cost me multiple hours of my time this week alone, just to get to this point. There was no good reason this process should have taken +2 hours. They could have asked for a 2-minute video proof of it not working and a 2-minute form to accomplish literally everything we went over in multiple hours. I calmly explain why I would much rather have had my original robot work, I literally don't want a new one, I want mine to work, and it is Shark choosing to do a replacement, not me. So No, I would not pay any fee. He went away and came back saying they will "wave" the fee. I'll update once the pieces of the replacement robot come in.Update 4:Warranty finally sent a replacement. But based on what is written above, I wasn’t surprised it was the bare minimum. They sent a replacement core, but you have to move over brush, battery cover, battery, filter hosing, filter, and brush cover. And the replacement pod doesn’t match at all. Looks like absolute crap. And keep in mind. There tech support spent literally hours looking at this thing on video chat. Don’t but cause the warranty is useless.

Sort by:
Filter by:
By -
Verified Amazon Purchase
Vine Customer Review of Free Product
Sorry, no reviews match your current selections.
Try clearing or changing some filters.Show all reviews
Show more reviews


people found this helpful
By -
Verified Amazon Purchase
Vine Customer Review of Free Product