Top positive review
156 people found this helpful
Love it! (Except for the descaling!)
By Carol S. on Reviewed in the United States on November 14, 2023
I've been searching for the 'perfect' coffee-maker for some time now, and I have to say, this Nespresso VertuoPlus comes pretty close.We've been using a Keurig for many years now, and while it's certainly convenient and easy-to-use, lately the quality of the coffee has not been good. I can't seem to find any Keurig pods that make decent coffee any more, and even though my Keurig is only about a year old, I was sick of crappy tasting coffee in the mornings.So I bit the bullet and tried the Nespresso VertuoPlus, and it's SO much better than the Keurig--as others mentioned, it's like getting good coffee from a coffee shop. I can make an Americano that tastes virtually identical to what I get at Starbucks or similar shops, and the machine is very easy to use. Even my husband, who is extremely picky about his coffee, was very impressed by the taste, although he thought just the 7.7 oz. pods alone were a bit on the weak side, so has been using a shot of espresso in them which did the trick.The Pros: Relatively low price for the machine; very easy to set up and use; and great tasting coffee.The Cons: Pods are expensive and not widely available in stores; you can find a couple varieties of Starbucks vertuo pods in local stores, but that's about it. They're mostly available on-line via Nespresso or Amazon, and we're talking an average of about $1 a pod. It's also a bit noisy, which doesn't bother me, but may annoy some people.All in all, I'm very happy with this coffee maker, however I've only had it a couple weeks, so I can't attest to its durability. I'll amend my review if I have any problems with it.UPDATE: I've been using this about 6 months now and it's still working well, with decent coffee quality. However, I have to say the descaling process is nuts. The procedure listed in the manual does not work. Had to go to Nespresso website for accurate instructions. Even with the correct procedure, its a ridiculously cumbersome process. Glad I'll only have to do it once or twice a year!
Top critical review
27 people found this helpful
Malfunctioned Day After Return Window Closed
By Juan Gregorio on Reviewed in the United States on December 29, 2024
I bought one of these back in 2020 and loved the quality of coffee, then it died within days of the warranty expiring...and tossed it in the trash. Then I saw the same machine on a sale price and after I saw that an extended warranty was available I purchased my now 2nd machine. Days after the return window closed in August, the pods stop ejecting and as you can see in my photo, the pod holder is stuck in the down position.I got in touch with De'Longhi support and after several emails back and forth, they refer me to Nespresso support. I asked them, wouldn't it have just been easier to refer me to Nespresso support in the first place rather than have me take photos and go back and forth?So I get in touch with Nespresso support and they....eh hem....have me get on a Video Call for 45 minutes...might have been longer, and they have me brew cup after cup...and try various things. They told me I needed to descale the machine, being that the descaling light was "on". I didn't disagree, but I asked them why they thought the spring at the bottom of the pod holder had anything to do with descaling.So, I purchased a "Nespresso descaling" kit just avoid finger pointing or accusations that I went off-brand with my descaling efforts.The descaling warning light did turn off, but the pod holder and ejection remained as it was. Then the descaling light turned back on.Then after I descale the machine "two times", I call Nespresso support again.They have me back on a Video call again, and have me descaling again, this time with water. The support guy subtly accused me of not descaling.After 45 minutes on this time sucking Video call, the descaling light turned off, just like it had for me when I descaled the machine, but later turned on again. I informed the support guy that this had happened before where the descaling light turned off briefly, but had turned back on shortly after.Then....support informs me that I will need to return the machine for repair. After 1.5 hours of Video call support, I get to return the machine for repair. He informs me that this will take 2 weeks.So I asked if Nespresso cross-ships (with credit card) a working machine and I return the malfunctioning machine?His answer, "No, Nespresso doesn't do that".My summary: People, if you must have a Nespresso machine, don't buy this version with automatic ejecting, because it definitely will malfunction, it's just a matter of time. And the extended warranty offered here doesn't kick in until the manufacturer's warranty expires in 1 year.Nespresso has wonderful coffee, but their machines and support are need of refinement.I believe I will go for a more high end espresso machine next go around.arrrrggghhhh....
Sort by:
Filter by:
By -
Verified Amazon Purchase
Vine Customer Review of Free Product
Sorry, no reviews match your current selections.
Try clearing or changing some filters.Show all reviews
Show more reviews