Top positive review
6 people found this helpful
Great portable 720HD projector, autofocus, most popular apps and sound built-in, wifi capable, HDMI
By HenryH on Reviewed in the United States on June 29, 2018
Some background - I'm taking a week long trip with 3 kids (all 7 and under) and wanted a convenient option to keep them occupied during downtime. Typically I take a Chromecast and portable Wifi hotspot to stream video from apps on my phone. Somewhat of a pain to plug into a TV and use my phone to cast everything after connecting everything to the Wifi hotspot. Also, means my kids are laying/sitting on the bed to watch their shows. After some research I landed on the following requirements: portable, built-in sound, painless setup, Android OS, HDMI input, and decent brightness/resolution (HD preferred). I almost pulled the trigger on the Nebula Capsule when there was a $79 discount but was hung up on the lack of HD and low lumens. Fortunately the Mars 2 became available before my trip. Only 1 review at the time, but I pulled the trigger. Because this is my first projector purchase, I can't compare & contrast to others, but here's my current perspective on the Mars 2 after a week of usage:Resolution - it's 720HD. Clarity/sharpness is great (see autofocus). I don't miss the 1080 resolution (doubtful you will either). The size on the wall more than makes up for it. That said, don't watch SD video on a 12' projection - you will be disappointed. My 75'' TV has been sitting idle for the past week. A 12' screen is hard to beat for a movie experience. I listen through a bluetooth headset versus my 5.1 setup and but its still worth it. I'm contemplating buying a pull down screen in front of my TV and hooking it up to my 5.1 setup. Oh it also has auto focus - you shift the Mars 2 a little bit, it will automatically refocus. Pretty awesome. I read the other Nebula models were manual focus. I can imagine that would be annoying. Auto focus is a big deal. 300 lumens is bright enough for my usage. No interest in trying to watch movies/shows on it during the day. I would use my TV to do that if I ever had the time.Sound - it's built in! That's a big deal for me. Good enough speakers for the kids and their shows. Don't expect anything crazy - doesn't come close to my 5.1 setup, but it's way more portable. It has two 10W speakers. An Alexa Echo has a single 15W speaker so that's a reference. That said, I connect my Klipsch headset over bluetooth and it sounds good enough for watching most movies in stereo plus I don't disturb a sleeping house.Interface/Remote - it has all the major apps you would need (Netflix, Plex, Kodi, Amazon Prime, VLC) and it's WiFi capable. I don't have a need for anything else. Remote works just fine although it's IR based as long as you use it in the general vicinity of the Mars 2. I hooked up the Android app remote, but haven't had a need to use it. I like the confirmation sounds when moving the selection cursor around. Changing volume displays a ring overlay which depicts your sound level - basic, functional, simple = winInputs - have only tested the HDMI with a Chromecast dongle and it works fine. Does not support Chromecast protocol natively (whatever other reviewers may say) - it won't show up as an option to cast on your android phone or chrome browser.I suggest getting a tripod for it so you can level it at the right height if you are taking a trip with it. Has vertical keystone correction which works quite well with autofocus.I'm pretty happy with my purchase. It's a good mix of the right features for what I wanted to use it for.
Top critical review
Disappointing. Customer service lacking. Product defective and dies after two years.
By Technologist on Reviewed in the United States on August 27, 2020
Update: The Nebula Mars II died after two years. If this were a cheap product it'd be understandable but this is an expensive machine. Looking at the support forums this is extremely common. Support just says their product is defective and if you are past the 1-year warranty then you are out of luck. Steer clear!Pros:* Comes in a nice box* Relatively easy set-up* Auto-focus works wellCons:* Customer service was not great. I contacted customer service a few days after we received it to ask about setting up Hulu. As I explained in the contact, I had already downloaded both Hulu apps and neither were functional. The response was to "download the other Hulu app." I responded saying I had already done that and asking for an unlock code so I could attempt what others have stated is the right workaround, and they didn't respond at all. Subsequent attempts to contact have resulted in no response. This was especially disappointing given that others on here have claimed good customer service. Perhaps they laid off the team doing Customer Service? Either way, I'd say BUYER BEWARE: Don't expect any help from them.* Remote only works on a few apps, so you end up spending a lot of time futzing with the mouse function trying to select things. Highlighting of selections is also poor, even on the apps that should be well supported such as Netflix.* Very few working apps. Youtube works well. Netflix works but you mostly have to resort to the manual mouse functionality to select items. Hulu doesn't work at all. Facebook Live videos also don't work at all.Bottom line: I bought the Nebula because I expected a premium product with great customer service. The projector itself is good, but the software running on it is not great and the support is bad. And I'm no spring chicken to tech, I've worked in tech for 20+ years and still do so. I feel bad for anyone non-techie who gets this product as your experience will likely be even worse.
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