Woot : One Day, One Deal (SM)

jsholm wrote:If you can do what I do; have it delivered to your place of employment. We have an administrative assistant who can sign for packages, the only bad thing is the unopened box taunts me through the day!

I hear that!!!

This woot is taking a long time to ship!

justskot wrote:This woot is taking a long time to ship!

I was wondering the same thing, bc I have never bought from woot before

They're still contemplating shipping the item. When they reach a quorum, about a dozen burly men and women charge into the warehouse and knock it out in about a half an hour. Right now they're waiting on the starbucks to arrive. I don't live in Texas but if I did, I'd be standing outside the warehouse with a box of Krispy Kremes.

My order status is "You're all set now", but the item was delivered this morning.

Yeah, I'm still waiting on a shipping status too. My last woot prior to this arrived before I ever got a shipping status. Don't know if that's good or bad...

oh the suspense is excruciating! woot you are awesome but update my order status! it's amazing what people will put up with and how long they will wait if they at least know what is going on.

wrighbar wrote:My order status is "You're all set now", but the item was delivered this morning.

Heh. Bet it was the shipping elves. They do this sometimes.

I guarantee there's a warehouse super at Woot right now scratching his head asking, "Who shipped the M-Audio before we reached a quorum?? Damn those shipping elves!"

If you go to

https://www.fedex.com/AltRefTracking?cntry_code=us

and use your order number as the reference number and put the country and zip code you can find your package if it has shipped.
I hope that is useful. Mine is still in TX on its way to me... I can't wait!

kevinbedwell wrote:If you go to

https://www.fedex.com/AltRefTracking?cntry_code=us

and use your order number as the reference number and put the country and zip code you can find your package if it has shipped.
I hope that is useful. Mine is still in TX on its way to me... I can't wait!

wow your a genius! thanks!
Estimated delivery Nov 14, 2009

kevinbedwell wrote:If you go to

https://www.fedex.com/AltRefTracking?cntry_code=us

and use your order number as the reference number and put the country and zip code you can find your package if it has shipped.
I hope that is useful. Mine is still in TX on its way to me... I can't wait!

what does it mean if they dont find order information for me?...

Esquilo wrote:what does it mean if they dont find order information for me?...

Just hasn't shipped yet then. I've got nothing as well.

justskot wrote:Just hasn't shipped yet then. I've got nothing as well.

I just called Fedex today and they said my package would reach me on Saturday.

Perfect...the weekend...watching football and creating music!!!

Just checked my tracking. Mine is arriving tomorrow (the 13th).
Thanks for the tip!

Got my shipping info - not arriving for another 5 days though... sigh.

That is some serious delay time from ordering to receiving product!

Esquilo wrote:what does it mean if they dont find order information for me?...

As already posted it means that they have probably not processed your shipment yet. But I would not worry too much I have read that woot processes orders in the order they were placed.

Hope that helps

Damn, that fedex link was a good tip. Although almost wish I hadn't checked cause it wont be here till the 17th! grrr.


Love woot but would like shipping options. I woulda shelled out a few more had I known it's gonna take 2 weeks. Oh well, it'll get here when it gets here.

Yea I don't recall a two week delay on my previous woots. I would have bought from amazon had I known it would take this long to get the product.

Got mine this afternoon...crappy packing job; item was able to come out of the box. This is both the first and last time I'll order from Woot! Not worth the price at this point.

Oh wonderful, just found out my box is missing the cables too! Wonderful. Time to call the Credit Card company and file a charge back.

jsholm wrote:Got mine this afternoon...crappy packing job; item was able to come out of the box. This is both the first and last time I'll order from Woot! Not worth the price at this point.

Oh wonderful, just found out my box is missing the cables too! Wonderful. Time to call the Credit Card company and file a charge back.

Dang...hope this is a rare instance. Anybody else having the same issues?

I am really looking forward to this delivery tomorrow.

Got mine today... never got a shipping notification, it just showed up in the mail room. Again, I am blessed to work two miles south of the Fortress of Wootitude.

I didn't get my usual shipment of North Dallas air, as Woot just slapped a shipping label on the box it came in, threw a piece of tape across the handle, and threw it in the back of the Fed Ex truck. Despite that, it arrived in goos shape.

Now for the problem... my PC doesn't have a DVD drive, but the driver disk that came with it has the software packaged on a DVD-ROM. But I did some poking around, and found a very lightweight program that supports MIDI input. It's called MidiPiano, and it comes as a simple .zip file -- no Windows installation, just extract it and run the .exe. All it has is piano sounds (at least, I can't get anything else to map to the MIDI input), but at least I know the keyboard works.

Here's the URL: http://download.cnet.com/MidiPiano/3000-2133_4-10542342.html?tag=mncol

RobertB wrote:Got mine today... never got a shipping notification, it just showed up in the mail room. Again, I am blessed to work two miles south of the Fortress of Wootitude.

I didn't get my usual shipment of North Dallas air, as Woot just slapped a shipping label on the box it came in, threw a piece of tape across the handle, and threw it in the back of the Fed Ex truck. Despite that, it arrived in goos shape.

Now for the problem... my PC doesn't have a DVD drive, but the driver disk that came with it has the software packaged on a DVD-ROM. But I did some poking around, and found a very lightweight program that supports MIDI input. It's called MidiPiano, and it comes as a simple .zip file -- no Windows installation, just extract it and run the .exe. All it has is piano sounds (at least, I can't get anything else to map to the MIDI input), but at least I know the keyboard works.

Here's the URL: http://download.cnet.com/MidiPiano/3000-2133_4-10542342.html?tag=mncol

Yeah, Robert...that was the great thing about this keyboard, it was supposed to work right out of the box without installing drivers and not dealing with sound card latency frustrations.

(As for the DVD issue... You need to extract the iso file (using another cpu with a DVD drive) and transfer it to your cpu via a flash drive, etc....and then extract it and try and install it.) This may be illegal, I don't know, but you did purchase the software rightfully.

May work, maybe not. Worth a try though as it seems to me, the studio software is big part of the prize here.

This is always an option that could, maybe, allow you to bypass the DVD problem, and if you're lucky, hopefully you won't need the disk in the drive to use the software.

Shipping was absolutely terrible. How can an established company not know that electronics should never be shipped in regular product boxing? That's a cheap move. Boxes are not that expensive woot! Neither is packing material! Even if you have to buy 100,000 of them. They might as well just have sent the keyboard with no boxing at all as the only thing in it to protect it was a piece of cardboard maybe a centimeter in width.

logicaldefiance wrote:Shipping was absolutely terrible. How can an established company not know that electronics should never be shipped in regular product boxing? That's a cheap move. Boxes are not that expensive woot! Neither is packing material! Even if you have to buy 100,000 of them. They might as well just have sent the keyboard with no boxing at all as the only thing in it to protect it was a piece of cardboard maybe a centimeter in width.

F___k!!! I hope mine can make the trip without any damage. That's f___k'd up. Now I am really glad I will be home to receive it.

No f__king shipping box??? Damn.

Does it work?? Have you checked it out yet?

doggystyle wrote:As for the DVD issue... You need to extract the iso file (using another cpu with a DVD drive) and transfer it to your cpu via a flash drive, etc....and then extract it and try and install it.) This may be illegal, I don't know, but you did purchase the software rightfully.

That's a brilliant idea, and it should work fine! The manual notes that one of the USB hardware devices also work as copy-protection dongles -- if they're not connected, the software won't work. So it's not at all illegal -- the software is useless without the specific hardware.

Apparently, copy protection is a big deal to this company. When I looked at their website to see if they had any free downloads, I instead saw professional-level software at a professional-level price -- $150 to $300 bucks. Ouch.

RobertB wrote:

Apparently, copy protection is a big deal to this company. When I looked at their website to see if they had any free downloads, I instead saw professional-level software at a professional-level price -- $150 to $300 bucks. Ouch.

They try hard to keep the cost of their hardware / software combos up - but its not too bad since Pro Tools is pretty much the software to use for professional recording.

I got mine today, poorly packed...well not packed at all. The keystudio came in the retail box with a sticker on it.

Worst part...it doesnt even work :X...it makes screeching noises when i press any key.

I don't know what happens to some of you guys. Mine came today perfectly packed in what seems to be new condition. I've never had a bad experience with Woot.

Mine showed up without a scratch. Though I haven't check it to see if it works .

bigwallys wrote:Mine showed up without a scratch. Though I haven't check it to see if it works .

Just now got mine. Box was in perfect condition, not a blemish at all. Keyboard looks magnificent!!! Been waiting all friggin day for this!!

There is an updated driver for the Micro Usb. It was apparently released today, the 14th. this might help solve any problems.

So un-happy with this POS. Cannot for the life of me get the thing to change from playing piano. The software that comes with is leaps into the vacuum...I'm missing the USB thing that was to come with it... Sent email to customer support and they asked if it was "tampered" with in shipping. How the heck should I know, the box was open on one end because it was crappy packing is all I can tell. $65+ bucks down the drain.

was there supposed to be software that came with this product like an install cd. All i got was the keyboard and 2 usb cables. can someone help?

joshb05 wrote:was there supposed to be software that came with this product like an install cd. All i got was the keyboard and 2 usb cables. can someone help?

Was the box open or damaged? You should have also received the micro audio adapter and a studio software installation dvd.

Of course Woot didn't ship them in a secured shipping box. Any mishandling by Fedex would have easily caused this problem for many of us. That's 5 dollar shipping for ya.
These could be warranty items, but who knows?

I would contact M-Audio, before Woot, Fedex.

You shouldn't have to pay again for these items. Thats bull.

re: M-AUDIO | KeyStudio 49
For any mac users: the manual and box say that the Micro USB interface is not compatible with macs and that Apple Hardware does not need the Micro USB adapter. This may be true but just in case anyone is having issues with the mac sound harware there are drivers for the USB adapter on the m-audio support site for Apple Computers and Mac OS X. Check out

http://www.m-audio.com/index.php?do=support&tab=driver&serie_ID=6&PID=68cfdf1a3c3a25392cff46e0d2f6c32c&OS=87#tabs

for Snow Leopard.

Hope that was helpful. I got my keyboard and it came with out a scratch and with all of the listed cables/dvd/micro interface. Works perfectly, but I'm sorry for those of you that have had issues. I would say for those of you that received incomplete packages with boxes that look damaged, take a picture of the package as you received it, including any holes/tears/openings then a picture of the parts items that came in the box. Contact m-audio, then woot, then fedex if necessary. There is no reason that a refund would not be offered for return of incomplete hardware. And if you paid with a credit card you may be able to get a refund from them if no one else will offer it.

I should have looked at the shipping label to see if the boxes were sent from Woot's Secret Lair, or if they were drop-kicked, erm, drop-shipped from the manufacturer. But keep in mind that neither the software disc nor the "micro audio adapter" are actually required... though obviously, they should have made it.

Mine works just fine with the freeware MIDI player and my crappy PC's sound card. The only keyboards in this price range that I've seen at Wal-Mart or Target have Sponge Bob on them, and that's a song I've heard more than enough. For my needs -- practicing church choir and the kid's middle school trombone -- it's a Good Woot.

Got the tough luck, we're not going to help you email.. So I wondered what the BBB thought...look for yourself:

BBB Reliability Report for
Woot, Inc.

BBB Rating D-


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BBB Accreditation
This business is not a BBB Accredited Business.

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BBB Rating

Based on BBB files, this business has a BBB Rating of D- on a scale from A+ to F.
Reasons for this rating include:

* 60 complaints filed against business
* Failure to respond to one complaint filed against business.

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Business Contact and Profile
Name: Woot, Inc.
Phone: (972) 417-3959
Address: 4121 International Pkwy
Carrollton, TX 75007-1907
Website: www.woot.com
Original Business Start Date: July 2004
Principal: Mr. Bob Miller, Manager
Customer Contact: Mr. Bob Miller, Manager
Type of Business: Internet Shopping, Internet Services
BBB Accreditation: This company is not a BBB Accredited business.
Additional DBA Names: Woot.com

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Customer Complaint History

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 60 complaints about this company in the last 36 months, our standard reporting period. Of the total of 60 complaints closed in 36 months, 23 were closed in the last year.
These complaints concerned :
2 regarding Advertising Issues

1 - Advertised terms not honored
1 - Bait & switch advertisement
2 regarding Billing or Collection Issues

1 - Improper collection practices
1 - Unauthorized credit card charges
1 regarding Contract Issues

1 - Unauthorized changes to the contract or agreement
8 regarding Customer Service Issues

2 - Failure to respond to phone calls or written requests for assistance or support
6 - None of the Above - Customer Service Complaint Issue
17 regarding Delivery Issues

1 - Delivery of unordered products
3 - Late delivery of products
11 - Non-delivery of products
2 - None of the Above - Delivery Complaint Issue
2 regarding Guarantee or Warranty Issues

1 - Failure to honor service under the terms of warranties
1 - Failure to provide promised written warranty or guarantee
7 regarding Product Issues

6 - Defective, damaged, or incorrect product received
1 - None of the Above - Product Quality Complaint Issue
13 regarding Refund or Exchange Issues

3 - Failure to honor promised refunds, exchanges, or credit
4 - Failure to honor refund, exchange or credit policies
6 - None of the Above - Refund or Exchange Complaint Issue
5 regarding Sales Practice Issues

4 - Sales presentation misrepresented the product
1 - Sales presentation not consistent with the written agreement
3 regarding Service Issues

2 - Improper or inferior service
1 - None of the Above - Service Complaint Issue

These complaints were closed as:
39 Resolved

31 - Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
7 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
1 - Company offered a partial (less than 100%) settlement which the consumer failed to acknowledge acceptance to BBB.
20 Administratively Closed

20 - The parties could not provide sufficient information to support their positions nor were they agreeable to make reasonable efforts toward resolving the issues of the dispute.
1 No Response